Tuesday, August 19, 2008

I'm having email problems.

Chat InformationPlease wait for a Yahoo! agent to respond.

Chat InformationYou are now chatting with Robert

Heather: Hi Robert

Robert: Hi! Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.

Robert: Thank you for providing us the details of your issue.

Robert: As you have mentioned, your mails was not appearing on your Inbox, is this correct?

Heather: Is Robert code for Robot, or is this a real person?

Heather: yes, this is correct

Heather: I emailed a form addressing this problem a few hours ago

Robert: I am a real person, Heather.

Heather: okay. :D

Robert: I apologize for the inconvenience this might have caused you. Rest assured that I will do my best to with help you with this.

Heather: great, thanks

Robert: Was it emptied?

Heather: my inbox? no.

Robert: Yes.

Heather: Wait, what?

Robert: To check on your issue further, I need your permission to access your account and duplicate your issue at our end.

Heather: okay

Robert: Is "(deleted)" the Yahoo! ID you are having problems with?

Heather: yes, but there is an akt to this address - heather(@)voodooandsauce(.)com. Both seem to be affected.

Heather: (oops I meant alt)

Robert: Thank you, before proceeding I'd like to verify your account information so I can confirm your account ownership. We take this precaution to ensure the security of your account.

Robert: May I have your complete date of birth?

Heather: sure

Heather: (deleted)

Robert: What is the answer to your secret question "Where did you meet your spouse?"

Heather: I think it's either "(deleted)" or "(deleted)"

Heather: (I can't remember how specific I made it)

Robert: Thanks for the details, if you are currently logged in, please log out first so that I can access it and check on it further.

Heather: k

Robert: Let me know when you have logged out, Heather.

Heather: I have logged out, Robert

Robert: Thanks, I will now access your account and conduct my investigation.

Heather: That sounds so scientific.

Robert: Yes, it was.

Robert: I can see your messages here on my end, Heather.

Heather: oh, the last message I had access to was from "jen@a2eatwrite" from 11 this morning

Robert: Thanks for the details, since you are not currently logged in, I will now access it and fix it.

Heather: there should be several more that came in later

Robert: Sorry for that, I have entered the same message as before.

Heather: Well to be fair, the wording was less scientific this time.

Robert: Yes, I can see that the last message sent to you was from Jen of A2eatwrite.

Heather: According to my blog, there have been several other comments posted. Each of these should have triggered a notification email.

Heather: That's how I know something is amiss.

Robert: Let me check on this further.

Robert: Heather, it seems that there were delays in delivering your messages, right?

Heather: Correct.

Robert: To best assist you with this, I will give you a form to fill out and be delivered to our Post Master.

Heather: Okay

Robert: You will need to fill out Yahoo! Mail Delivery Issues Form.

Heather: Oh, okay, but I filled one out today already.

Robert: Click here to fill out Yahoo! Mail Delivery Issues Form.

Robert: I see, but this will notify the Post Master that you need it urgently.

Heather: Okay

Robert: Please send it again, Heather.

Robert: The Post Master have the appropriate tools to fix this for you.

Robert: I am lack of tools regarding this issue.

Heather: You are?

Heather: Roboert, what should I put into the field thtat says "Domain"

Heather: oops, bad typing, sorry

Robert: Domains are like @yahoo.com or gmail.com.

Heather: should I use an alternate email address to be contacted regarding my problem?

Robert: Yes, so since your account was having delays.

Heather: I don't know my IP address. I'm currently at work, but I mostly use my personal email at home.

Robert: Here's your IP address: (deleted)

Heather: Hey, thanks, man.

Robert: You're welcome.

Robert: Would there be anything else I can help you with?

Heather: I'm not sure how to address this field: "Enter the full text of the error code(s) your mail server received from Yahoo!"

Heather: Since I haven't received an error message

Robert: It's okay. Leave it blank.

Heather: The red asterisk implies it's mandatory.

Robert: I see.

Robert: Just put there delays in receiving messages, Heather.

Heather: okay, it's been submitted.

Robert: Great.

Robert: Just wait for the Post Masters response, Heather.

Heather: Okay, I will.

Heather: Now what?

Heather: Is this the end for us, Robert?

Robert: Yes, the Post Master will take care of this.

Heather: I see.

Heather: I'll miss you, Robert.

Robert: Me too, Heather. Thanks.

Heather: Goodbye.

Robert: Thank you for using Yahoo! Mail. If you have any other questions, please feel free to come back and chat with us at any time.

Robert: By the way, I would appreciate it if you could fill out the survey at the end of our chat session to give us your comments/suggestions . Just click on the "CLOSE" button (not the "x" button) on the top right of the chat window.

Heather: What do you get if I do?

Robert: Have a great day, Heather.

Heather: Oh, I see how it is.


Judy@nofearentertaining said...

Yuck...I think I have had that exact same conversation with Robert before but he was working for Comcast at the time!!! Good luck with your email!

Vicki said...

No, he works for Alaska Airlines. I talked to him a couple weeks ago. I never was able to check in online.

Brittany said...

Awww...I wonder what Robert is up to right now.

glamah16 said...

I hate going through technical stuff like this. At least you could understand him. I always get really thick accented people with 'American' sounding names.That irks me to no end.OK, I was about to go off on a rant...Maybe Robert didnt get reviews so hes turning up at all these new places of employment.

Norm Schoen said...

I am thinking that Robert is merely a replicant like the kind in Blade Runner. If you have a tall, buffed, Aryan looking chick knock on your door, don't answer it.

Heather said...

This is an actual copy and paste transcript from being in an online chat (instant message) support, so Robert may indeed have an accent.

Anonymous said...

Freakin' hilarious (and at the same time no surprise). I wish you were my neighbor.

Brittany said...

He sounds hot!

Nikki @ NikSnacks said...

Dude, sorry about your email. That really sucks. But you and Robert got on fabulously. He did sound hot. All foreign n shit. You KNOW homeboy has an accent in real life LOL

I love how this post is gonna count for the Foodbuzz thingy lol

Manggy said...

Brittany said...
He sounds hot!

HAHAHAHAHA! Gee, I was imagining someone who looks like Agent from The Matrix series. Hugo Weaving makes for a convincing robotic technical support guy. I think it was "Thanks, I will now access your account and conduct my investigation" which really impressed me. And how unfazed he was by your queries to his, uh, humanity.

michael, claudia and sierra said...

that is very funny, heather
technology is a gas, heather

heather, heather...

Mike of Mike's Table said...

lol, that doesn't sound maddening at all. Sorry about the email troubles

Jen said...

That was pretty darned funny... except when you're the Heather of the dialogue.

Kinda like my love affair with Detroit Edison. Ugh.

Anonymous said...

Appears there was a love connection Heather. Is Scottie the jealous type?


Laura Paterson said...

That actually creeps me out a bit. He sounds like he's from Terminator or something...

peter said...

Um... hello?

Can I please get my triple mocha/hazelnut latte with extra whipped cream, banana, nuts, a cherry, and full release now? I'm kind of in a hurry. My interweb is down and I have a conference call scheduled with "Steve" from Gujarat and "Sharon" from Alma Ata on how to get it working again so I can order some illegal Honduran cheez whiz® and accidentally suffocate myself while trying to get high on the propellant.

Valerie Harrison (bellini) said...

Sorry but Roberto..I will call him Roberto...sounds Italian with bedroom eyes...works for Telus.We have had many a late night conversation:D

Thistlemoon said...

Blah! I hate this stuff - it drives me BATTY. He does sound like a total robot. I should know, I watch Buffy.

Thistlemoon said...

BWAHAHAHHA! I just saw Valli's comment - guess I know what Hubz is up to - oh and he is totally hot with bedroom eyes!

Anonymous said...

Poor Robert. He hears the clunk of broken gears in his little mechanical fingers, and knows that even yahoo will let him go soon...

Emily said...

Oh, silly Robert.

Anonymous said...

Are you suure you weren't talking to a machine? He sounded a bit creepy!