Please wait for a Yahoo! agent to respond.
You are now chatting with Robert
Heather: Hi Robert
Robert: Hi! Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.
Robert: Thank you for providing us the details of your issue.
Robert: As you have mentioned, your mails was not appearing on your Inbox, is this correct?
Heather: Is Robert code for Robot, or is this a real person?
Heather: yes, this is correct
Heather: I emailed a form addressing this problem a few hours ago
Robert: I am a real person, Heather.
Heather: okay. :D
Robert: I apologize for the inconvenience this might have caused you. Rest assured that I will do my best to with help you with this.
Heather: great, thanks
Robert: Was it emptied?
Heather: my inbox? no.
Heather: Wait, what?
Robert: To check on your issue further, I need your permission to access your account and duplicate your issue at our end.
Robert: Is "(deleted)" the Yahoo! ID you are having problems with?
Heather: yes, but there is an akt to this address - heather(@)voodooandsauce(.)com. Both seem to be affected.
Heather: (oops I meant alt)
Robert: Thank you, before proceeding I'd like to verify your account information so I can confirm your account ownership. We take this precaution to ensure the security of your account.
Robert: May I have your complete date of birth?
Robert: What is the answer to your secret question "Where did you meet your spouse?"
Heather: I think it's either "(deleted)" or "(deleted)"
Heather: (I can't remember how specific I made it)
Robert: Thanks for the details, if you are currently logged in, please log out first so that I can access it and check on it further.
Robert: Let me know when you have logged out, Heather.
Heather: I have logged out, Robert
Robert: Thanks, I will now access your account and conduct my investigation.
Heather: That sounds so scientific.
Robert: Yes, it was.
Robert: I can see your messages here on my end, Heather.
Heather: oh, the last message I had access to was from "jen@a2eatwrite" from 11 this morning
Robert: Thanks for the details, since you are not currently logged in, I will now access it and fix it.
Heather: there should be several more that came in later
Robert: Sorry for that, I have entered the same message as before.
Heather: Well to be fair, the wording was less scientific this time.
Robert: Yes, I can see that the last message sent to you was from Jen of A2eatwrite.
Heather: According to my blog, there have been several other comments posted. Each of these should have triggered a notification email.
Heather: That's how I know something is amiss.
Robert: Let me check on this further.
Robert: Heather, it seems that there were delays in delivering your messages, right?
Robert: To best assist you with this, I will give you a form to fill out and be delivered to our Post Master.
Robert: You will need to fill out Yahoo! Mail Delivery Issues Form.
Heather: Oh, okay, but I filled one out today already.
Robert: I see, but this will notify the Post Master that you need it urgently.
Robert: Please send it again, Heather.
Robert: The Post Master have the appropriate tools to fix this for you.
Robert: I am lack of tools regarding this issue.
Heather: You are?
Heather: Roboert, what should I put into the field thtat says "Domain"
Heather: oops, bad typing, sorry
Robert: Domains are like @yahoo.com or gmail.com.
Heather: should I use an alternate email address to be contacted regarding my problem?
Robert: Yes, so since your account was having delays.
Heather: I don't know my IP address. I'm currently at work, but I mostly use my personal email at home.
Robert: Here's your IP address: (deleted)
Heather: Hey, thanks, man.
Robert: You're welcome.
Robert: Would there be anything else I can help you with?
Heather: I'm not sure how to address this field: "Enter the full text of the error code(s) your mail server received from Yahoo!"
Heather: Since I haven't received an error message
Robert: It's okay. Leave it blank.
Heather: The red asterisk implies it's mandatory.
Robert: I see.
Robert: Just put there delays in receiving messages, Heather.
Heather: okay, it's been submitted.
Robert: Just wait for the Post Masters response, Heather.
Heather: Okay, I will.
Heather: Now what?
Heather: Is this the end for us, Robert?
Robert: Yes, the Post Master will take care of this.
Heather: I see.
Heather: I'll miss you, Robert.
Robert: Me too, Heather. Thanks.
Robert: Thank you for using Yahoo! Mail. If you have any other questions, please feel free to come back and chat with us at any time.
Robert: By the way, I would appreciate it if you could fill out the survey at the end of our chat session to give us your comments/suggestions . Just click on the "CLOSE" button (not the "x" button) on the top right of the chat window.
Heather: What do you get if I do?
Robert: Have a great day, Heather.
Heather: Oh, I see how it is.